Welcome to my blog!
I am Jesus Hoyos, a CRM consultant, speaker, influencer and Independent Analyst for the CRM industry in Latin America. I speak at many events in the region and provide "in-company" lectures, and have been quoted in many publications in the region such as CNNExpansion and AmericaEconomia. When I find time in my busy schedule (too many airlines, hotels, and airports), I write for Mundo-Contact, El Inversionista and ContactCenter, among other publications in the region.
Home: South Florida and AmericanAirlines 14C! ...but most of the time I am in Mexico City.
Place of Birth: San Juan, Puerto Rico
You can also setup a time to chat via Tungle.me, if you want to just talk about Social Media and CRM in Latin America.
Want to read the blog in your language? I am using the Google Translate widget (the widget is located on the right column). The translation is not perfect and some of the content can be lost in translation, but it provides the main message of my posts.
Lectures and Professional Services
I have 2 types of lectures:
- 8 business areas you should have in your CRM strategy (customers, products, channels, metrics, process, organization, data and technology)
- Social CRM: how to turn conversations into transactions
Both lectures are customized by customer type, event, industry and region in Latin America.
Additional services include CRM diagnostics, vendor analysis, and additional lectures in areas such as analytical CRM, Data Quality, Social Media and Call Center.
If you are a provider of CRM solutions, I can offer analysis services and lectures to your customers. These services could include:
2. Private meetings with clients and sale reps
3. Industry Analysis
4. Latin America Analysis
5. Content creation: Whitepapers and eBooks
6. Social CRM Seminar for your customers
7. CRM Certification for your customers
Read what others are writing about me via LinkedIn.
My lectures and presentations - Slideshare.
YouTube Videos - interviews, lectures, meetups - check out both the uploaded and favorites videos.
I also write article for some publications and blogs such as MundoContact and CallCenterNews in Argentina.
For more information about lectures and other services contact me: jhoyos at jesushoyos dot com.
Recent Spanish Articles and Interviews
- CRM para PYMES - Cisco SMB Spanish website for Latin America
- Social CRM Webinar with MundoContact
- El Uso del Social Media - Latino Business Review
- Los Analiticos ya son parte del CRM - Call Center News - Argentina
- Interview about Social CRM at Call Center Online - Argentina (need to register to read it)
- Hay que tener objetivos en las redes sociales - Punto a Punto - Argentina
- Como usar las redes sociales en el negocio - LaVoz.com - Argentina
- El nuevo marketing - Inversionista - Mexico
- 10 formas de ampliar tu base de datos - Inversionista - Mexico
- Factores para implementar un CRM - Gestion Humana - Colombia (need to register to read it)
- Noticias en MundoContact
- Call Center 2.0 en MundoContact
- Jesus Hoyos en el blog de MundoContact - mentions, interviews and articles
- Reportaje: Jesús Hoyos " Los centros de contacto se están transformando en social media centers"
- Social CRM - Centro de Formacion de Call Centers - Argentina
- Servicios en la nube – desde el CRM hasta el Call Center
- PYMES, el CRM y la Internet via AmericaEconomia
- Las Redes Sociales - Un Millon de Amigos - CNN Expansion
- Crea lealtad mediante el CRM - El Empresario - Comunidad PYME del Economista - Mexico
- Oracle Webinar - CRM Strategy - Oracle Mexico and NetMedia
- SAP Webinar - Practicas y Tendencias de CRM - SAP Latin America
Recent English Articles and Interviews
- Forecasting Clouds
- The Social Customer
- The State Of CRM in Latin America: Jesus Hoyos Speaks - Latin American Thought Leader at Paul Greenberg's blog
- Email Interview with Jesus Hoyos
- The Unique Requirements For Latin America CRM Success
- Managing International Projects - The Social Customer
- Social CRM to take off in 2 years - BN Americas
- Neighborhood America Sponsors One-of-a-Kind Conference in Latin America Dedicated to CRM and Web 2.0
- CEO Jay Berkowitz to Moderate panel at Ad-Tech Miami, Wednesday, June 27th
- 2010 Latin American CRM Forecast at Paul Greenberg's blog - ZDNET
- Podcast - Social Media and Customer Service in the Latin American Markets via CustomerManagement IQ
- 2010 Founding Jury - Bees Awards - Social Media Marketing
Past English Presentations
Pictures from some of my events
More about me here.