Some of my CRM posts, presentations and podcasts in English

CRM best practices are not always best practices for Latin American companies

We need collection processes and functionality as part of any CRM #crmlatam

How Iowa State University remembers me? A good example of managing the customer lifecycle

Managing International CRM Projects

7 Social Media Basic Steps

The State Of CRM in Latin America: Jesus Hoyos Speaks - Latin American Thought Leader

How to reach Latin American Customers using CRM

Defining Social CRM... our thoughts!

CRM in Latin America - CRM Evolution Conference

Podcast with Chris Brogan at IAB Conecta Mexico

Podcast: Salesforce Day in Mexico with Lindsey Armstrong

Interview with CRM Expert Jesus Hoyos Lexnet