Welcome to my Microblog about CRM in Latin America!
I am Jesus Hoyos, a CRM consultant and Independent Analyst for the CRM industry in Latin America. I speak at many events in the region and provide "in-company" lectures, and have been quoted in many publications in the region such as CNNExpansion and AmericaEconomia. When I find time in my busy schedule (too many airlines, hotels, and airports), I write for Mundo-Contact, El Inversionista and ContactCenter, among other publications in the region.
Home: South Florida and AmericanAirlines 14C! ...but most of the time I am in Mexico City.
Place of Birth: San Juan, Puerto Rico
You can contact me via LinkedIn, or via a Direct Message or jesus.hoyos at solvisconsulting dot com.
You can also setup a time to chat via Tungle.me, if you want to just talk about Social Media and CRM in Latin America.
My main blog is www.jesushoyos.com.
Lectures and Professional Services
I have 2 types of lectures:
- 8 areas of the business you should not miss on your CRM strategy
- Social CRM: how to turn conversations into transactions
Additional services include CRM diagnostics, vendor analysis, and additional lectures in areas such as analytical CRM, Data Quality, Social Media and Call Center.
If you are a provider of CRM solutions, I can offer analysis services and lectures to your customers. These services could include:
1. Webminars2. Private meetings with clients
3. Industry Analysis
4. Latin America Analysis
5. Content creation and Whitepapers and eBooks
6. Social CRM Seminar for your customers
7. CRM Certification for your customers
Read what others are writing about me via LinkedIn.
My lectures and presentations - Slideshare.
For more information about lectures and other services contact Cynthia Hoyos: cynthia.hoyos at solvisconsulting dot comPictures from some of my events
